Building a strong reputation online can be very challenging for even the best entrepreneurs. While an entrepreneur can spend years building their reputations, it can quickly be destroyed by a few negative attacks online. While these can hurt a business, there are five things that an entrepreneur can do to properly handle an attack and limit the damage.
The first important step is to avoid fighting back in public. While it can seem tempting and easy to fight back with a quick response, these typically will only exacerbate the situation and lead to a fight. The best method to handling an attack or negative post is to ignore it publicly to avoid it getting raised to the next level.
While you should ignore the situation publicly, it would be a good idea to address it with your top customers. Every customer you have will appreciate your assurances that your business will continue to operate as usual. While it is likely that they will not believe the attacks anyways, a courteous email or call from you will go a long way.
To further prove that the attacks are wrong, it would also be a good idea to find ways to provide extra value to customers. Some ideas to provide extra value and improve your reputation would include providing promotional rates or unveiling new products.
To ensure that the negative ads go away with time, it would be a good idea to hire professional help. A company such as searchcleanup.com will help to remove negative reviews and clean up negative ads off the Internet.
Finally, it is important to remember why you started the business to begin with. No entrepreneur enjoys dealing with these attackers. To ensure you stay motivated, it would be best to put the attacks behind you and focus on ways that you can improve your business, build further relationships with existing clients, and find new customers to serve in the future. Follow Search Cleanup on Facebook.